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After integrating the INFINITT RIS system with multiple South African Billing companies, Continuum system realised that the technology being used for financial, collections and billing systems for Radiology was totally inadequate for the businesses it was servicing.
In 2017 Continuum Systems and INFINITT Healthcare started to develop the financial portal into the single database INFINITT RIS PACS system.
After 4 years of design and development the product was ready for market. 2021 saw the start of the rollout process and by the end of 2022 all sites had been moved from the Mastermed billing system to the INFINITT financial portal. Record collection rates and staff efficiencies were immediately recognised as the INFINITT financial portal became the platinum standard for Radiology financial and billing systems in South Africa.
To develop a truly integrated, efficient system for radiology practices, Continuum Systems and INFINITT Healthcare implemented a series of cutting-edge features designed to streamline every aspect of data capture, patient and billing management, and workflow automation. This unified approach ensures accurate data entry, automated validations, and direct integration with third-party services, optimising processes and reducing bottlenecks. By focusing on both automation and user-centric enhancements, the INFINITT RIS PACS system has transformed radiology financial operations, delivering a seamless experience for both healthcare providers and patients.
Being a single system where the RIS and the financial billing system are in the same system with no integration it was important to control the quality of data capture upfront rather than rely on this information to be corrected later on in the financial billing system.
Understanding the volume of patients and studies that move through a busy Radiology department, was a driving issue to implement system automation over manual labour to increase accuracy as well as reduce staffing costs.
With automation setup via a simple user interface new rules for automation are setup and tested instantly without needing system development.
Automation of daily processes using system rules and AI logic:
With the INFINITT single system, distributing and sharing load across multiple staff members and functions is important to ensuring equality within job functions and reducing the possibilities of a bottleneck.
Types of user functions that the system will auto assign to:
Being a single RIS and financial billing system has a major advantage of having a single source of master data within the system that does not rely on keeping 2 different databases in sync.
Master data is the core data within the system that users select when adding a new patient or visit or selecting the correct active scheme and plan.
Master data within the system that is available and updates in both RIS, PACS and financial billing includes
Whilst the INFINITT system, RIS, PACS and Financial portal (Billing) system has no internal integration and is in a single database there are some important integrations with 3rd party systems.
Mediswitch
Understanding the patient and guarantor’s scheme and plan options is becoming more complex to manage with many different scheme options available to the public. Knowing what will be the scheme portion versus the patient portion is important in making sure the patient portion is correctly collected upfront to prevent unnecessary collection processes.
Direct, real time integration into Mediswitch gives the power of instantly connecting to medical schemes for:
Medprax
The complete INFINITT system is updated weekly automatically, to keep certain master data updated with the latest information.
This includes updates for:
The philosophy within the INFINITT system is to always provide actionable worklists of what needs to be done. Controlling (and measuring) the work that the users need to complete on a daily basis is a key driver of staff and system efficiencies.
The unlimited system workbooks are user based and present the work that needs to be done by the user in the predefined priority of those tasks.
Each workbook is created through the user interface rather than needing custom development and can be assigned to users by central management.
Main Features of the System Workbooks
Central creation and management
Distribute to users
Lock workbooks from user edits
Filter criteria of the workbook
Columns displayed to user
Force the completion of the current workbook before continuation to the next workbook
Force the order in which workbooks need to be completed
Monitor task completion from BI system dashboards
Efficient and accurate processing of onsite payments, along with the automatic uploading of large bulk ERAs from schemes, as well as company and workers’ compensation payments, are crucial for a streamlined collection process. This ensures a clear understanding of which accounts have been settled and which still require collection.
Onsite receipting
Simplifying the process of taking payments within the department while the patient is there has become a critical part of good collection policy due to the high number schemes and plans that offer partial or non-payment for procedures.
Electronic payment management
Electronic payment are payments that are automatically loaded into the system via a secure integration between INFINITT system and Mediswitch
Manual loading of bulk payments
Large payments made by companies, workman’s compensation, private payments from bank statements as well as schemes that do not support electronic remittance can easily be imported via a csv file for easy loading, tracking and reconciliation.
The INFINITT financial system supports line level csv files with rejection codes as well as a simpler visit level csv file depending on the level of detail provided by the payor.
